We understand that from time to time you may wish to return a product to us.
We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 14 days following the date of delivery of the product.
(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new.
In order to take advantage of your rights under this returns policy you must first email to notify us within 7 days of your intention to return the item giving the date you intend to post it and the reason why you're unhappy with your purchase.
Please address all returns to:
Julia Petty, 78 Burnthall, Court Street, Madeley, Telford, Shropshire, TF7 5ER
Special orders or personalised items may not be returned under this policy.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.